December 12, 2000

  Peter Urs Bender
  108-150 Palmdale Drive
  Toronto, ON
  M1T 3M7

  Dear Peter:

  Your powerful presentation to our franchisees on leadership was outstanding!

  When you get a group of supervisors like ours together, you want them to come away
  energized enough to take your business to a new level. All of us are convinced your
  presentation did, indeed, achieve that.

  I partciularly appreciated the way in which you tailored your leadership presentation to
  meet the needs I expressed to you. In our hectic world, conscious Time Management has
  become a necessary factor in running a successful business. And, of course, no business  
  can prosper without careful attention to customer service.

  From all of us a Wee Watch, our thanks for a great energizer of a presentation.



  Terry Fullerton