February 5, 2001

  Peter Urs Bender
  108-150 Palmdale Drive
  Toronto, ON
  M1T 3M7

  Dear Peter:

  I must admit when Susan, my meeting coordinator, mentioned you as our Keynote
  Speaker for our 25th Anniversary Conventio, I had never heard of you. Susan checked
  out the references your office gave her. They all were outstanding. Now I understand

  Your opening Keynote set just the right tone and put the audience into the right mood for  
  our Convention in Cuba.

  Your closing session brought home the points we discussed with our Franchises and
  encouraged them to go home and implement all the new ideas they had learned.

  The standing ovations you received from my Franchisees and all the positive feedback I
  got from all the delegates on this convention proves that when the good word goes
  round, it comes around.

  In case you have another prospect, which has never heard of you before, feel free to tell
  him or her to contact my office or me and I would be very happy to share all the positive
  feedback we got.

  Wishing you all the best.

  o/a rent-a-wreck
  Dave Forseth