Regional Vice President, Marketing

  2005 Sheppard Avenue East, Suite 700
  Toronto, Ontario, Canada M2J 5B4
  Telephone: 416.758.5814
  Fax: 416.402.2500

  January 28, 2002

  Peter Urs Bender
  108-150 Palmdale Dr.
  Toronto, Ontario
  M1T 3M7

  Dear Peter

  You certainly underpromised and overdelivered. My whole management team was more than
  pleased with your keynote on Leadership from Within.

  As you know, we had some concerns. How could you keep a big audience of jumpy sales
  people sitting in their chairs for longer than an hour, we wondered. But you proved beyond
  a shadow of a doubt that you could keep them entertained and informed for two hours -- and  
  move them to action later. The standing ovation you got from our sophisticated
  representatives proves that you talk the talk and walk the walk!

  My sincere thanks for an outstanding and stimulating presentation.

  Best regards,
  Jason RB Maguire

  Regional Vice President, Marketing